Kestrel Compliance Department

Kestrel Financial Services Compliance is monitored by:

Moonstone Compliance

Tel: 021 883 8000
Fax: 086 601 9872


The Ombudsman:  Short Term Insurance

Tel: 011 726 8900
Fax: 011 726 5501
Postal address: PO Box 32334, Braamfontein, 2017


The Ombudsman:  Long Term Insurance

Tel: 021 657 5000
Fax: 021 674 0951
Postal address: Private Bag X45, Claremont, Cape Town, 7735


Complaints Department Contact Details

Tel: 012 685 5200
Fax: 012 665 5685
Postal address: PO Box 35675, Menlo Park, 0102

Complaints about the representative, the product, service or advice can be submitted to the Compliance Officer in writing. Please attach all relevant documentation that can assist in resolving the complaint with details such as persons you have spoken to.  Your complaint will be acknowledge in writing, investigated and a formal response provided. You are entitled to receive a copy of our complaints resolution policy.



Kestrel is an authorised financial services and customer care provider. Financial Service Provider License No: 13143

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